All in stock orders placed before 12:00pm will be dispatched the same working day (Monday – Friday). Orders placed after 12:00pm Friday will be dispatched the following Monday morning (Excluding Bank Holidays).
Delivery Times
Once items have been dispatched we aim to for them to reach our customers within 48 hours, however in some situations – such as adverse weather conditions/busy trading periods – this can be delayed.
The services that we use are:
Consoles: DPD Next Day Delivery (Orders placed before 12pm)
Video games: Royal Mail 24 Tracked for new releases. Royal Mail 48 otherwise
Accessories: DPD Two Day Delivery & Royal Mail 24/48 (tracking included)
Merchandise: DPD Two Day Delivery & Royal Mail 24/48 (tracking included)
If you live in the UK but not on the mainland (e.g Guernsey or Highlands) please take into consideration that it may take a little longer for you to receive your order. Delays for orders in these areas should be no longer than 48 hours.
We send some orders digitally via email. If this is the case we will inform you via the product description. It can take up to 24 working hours to receive your order digitally. We will send your digital order to the email you provide to us in the order details.
At this time we do not ship outside of the UK.
In the unlikely event that delivery is not made within this time frame, DPD & Royal Mail require 10 working days to pass before we can investigate any delays with them. Please allow 10 working days before contacting us regarding non delivery.
If your goods arrive damaged you will need to get in touch within 24 Hours of receipt of the items to receive either a replacement or a full refund. Please click here to get in touch.
If your order arrives and one or more items are missing then you need to contact us to let us know within 24 working hours of receiving the order. We can then investigate this issue with our warehouse and the delivery courier immediately for you.
Orders sent via DPD Next Day & Royal Mail 24 T do come with a tracking number. This tracking number is used to confirm delivery only, and will not track the full process of the delivery. We will email this information to you within 24 hours of the item being dispatched. All orders will have to be signed for upon deliver.
Your first order must be delivered to the billing address (i.e the address where your credit/debit card is registered). Following a successful delivery of your first order, you can update the delivery address within the checkout when placing subsequent orders.
