We are unable to take orders over the phone, therefore all orders should be placed via the website.
Orders before 2:00pm for items in stock will be dispatched on the same working day (Monday – Friday). Orders after 2:00pm will be dispatched the next working day (Monday – Friday). Your pre-order items will usually be dispatched for delivery 1-2 days before the official release date, to insure you receive them in time for the release date.
Payments via PayPal for all orders (excluding pre-order titles) will be taken within 2 hours of your order being confirmed. Payment for Pre Order titles (unless release is that month) are sent out at the beginning of the month of release. You will receive an email stating your pre order is now available for payment. If you do not receive such email please contact us on contact@monster-shop.co.uk.
Payment via debit or credit card will be captured when we dispatch your items unless your order was placed more than 28 days before the official release date. In this case your payment will be captured within 21 days of your order placed. NOTE: Although we DO NOT immediately capture the transaction, some banks reflect the value of the order against your available balance immediately. In this case we have not actually captured the payment; the bank have merely ‘reserved’ the funds for us. This process is perfectly normal and is referred to as ‘pre-authorisation’.
Some Pre-order titles come with extra downloadable content(DLC). We always update the product description and title to reflect this where applicable. If we do not mention any extra downloadable content in the product description then the stock that we are pre-selling does not come with the extra downloadable content.
